Returns

ORIGINAL ARTWORK:

Can I return the artwork I purchased?

All sales of original artwork are final. That said, please contact me if you are unhappy for any reason and I will work with you to find a positive resolution whenever possible.

LOST OR DAMAGED ARTWORK:

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? I am not liable for any mishandling or failed delivery by the shipping service (USPS, UPS, or FedEx) or any damage that occurs post-delivery. I make it a priority to prepare each order with care in sturdy packaging so that it arrives undamaged. Please remember that I cannot control how shipping services handle a package, and I am just as saddened as you are if any damage occurs in transit.

With that being said, this is how I typically handle situations that fall outside of my control:

Damaged Print: If your print is damaged in transit I am happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and I offer a reprint, I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. I am unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. I am unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, I am more than happy to forward it to your correct address, though I ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, I am unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to my studio, we are happy to reship, but ask that you pay the for the additional postage. I am unable to reprint any order for free that has been not delivered, lost, or stolen.

PRINTS:

-If you wish to return a reproduction print, a restocking fee amounting to 20% of the print cost will be applied. I am more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as I print to order.

How long do I have to return or exchange a print? I accept print returns and exchanges within 7 days of receipt. Please note the above restocking fee.

What packaging do I use to send the print back? Please return your print in the original packaging. I am only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. I will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. I am unable to restock and sell damaged prints, so please make sure you package your print with care!

EXCHANGE POLICY (PRINTS ONLY):

I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do? Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. I am happy to exchange your print for another that will work better in your space! Please see above for our exchange policy.

Please email me at michellebradfordstudio@gmail.com if you have any questions about your order!